Frequently Asked Questions

Catch-up FAQs

  1. Can I watch TV on 9jumpin?
  2. Wait. What is streaming?
  3. How soon can I watch a show, and how much time do I have to watch it?
  4. How can I see all the shows available on 9jumpin?
  5. Do I need anything special to watch shows on 9jumpin?
  6. How much bandwidth will I use watching a clip on 9jumpin?
  7. Why do I have to watch ads?
  8. Why are my favourite TV shows not on 9jumpin?
  9. Why do I keep getting a message saying "this clip is not available" in my area?
  10. Why do I only see the loading symbol where the video should be?
  11. I have a fast broadband connection, why am I still having issues?
  12. Where can I find out more information about the show I'm watching?
  13. When can I find out when a show is airing on TV?
  14. I am trying to watch videos and it doesn't work. What could be the problem?
  15. Why is my video not loading?
  16. I can't watch my show because of "content licence restrictions". What does this mean?
  17. What does "DRM" mean?

App FAQs

  1. Do I have to pay for the 9jumpin app?
  2. What devices is the 9jumpin app available on?
  3. Why can't I get it on my Android phone or tablet?
  4. Where do I download the app?
  5. What does the reminder do?
  6. Are there show pages available for shows on networks outside of Channel 9?
  7. Can I get 9jumpin if I am overseas?
  8. Why can't I hear any sound on the video I am watching?
  9. The live poll results in the show page are different to what they are showing on TV?
  10. I am trying to watch a video but all I can see is the loading symbol?
  11. Why is my tweet from 9jumpin not showing up in the show Twitter feed?
  12. Ads are repeating while I view a program – how do I stop this?
  13. Did you guys know how great 9jumpin would be once you're up and running on it?

Catch-up FAQs

  1. Can I watch TV on 9jumpin?

    Totally. 9jumpin lets you watch shows from 9, GO! or GEM. If you're on the computer, just go to the website and, um, jump in. To watch on your tablet or phone, grab the app and you're ready to go. Android users are unfortunately not able to view foreign-sourced shows right now due to digital rights management (DRM) issues. It's complicated but we're working on it and you can still watch all your favourite Aussie programs. 9jumpin streams your favourite shows straight to you.

  2. Wait. What is streaming?

    Streaming means you don't have to download a giant file before you start watching – you can watch your shows without waiting because 9jumpin grabs them as it's going. You just need to make sure your browser (like Chrome, Firefox or IE) is updated, and that you've got a version of Flash that's younger than your car. Get the latest version here

  3. How soon can I watch a show, and how much time do I have to watch it?

    We put shows on 9jumpin as soon as we’re allowed to. We always wait for the shows to air on TV around the country and some states will see a particular program hours later than elsewhere. Usually by midday the day after airing you’ll find them online. How long programs remain available on the site varies but we list the expiry date next to the season and episode number.

  4. How can I see all the shows available on 9jumpin?

    Go to the "Catch-up" page on 9jumpin. They're in alphabetical order, or you can use the menu on the right to browse by genre. To watch movies, click on the "Movies" tab.

  5. Do I need anything special to watch shows on 9jumpin?

    Not really. A decent internet connection is a must because we're sending you the video over the net. You'll need an up-to-date browser and Flash too. You'll probably get a better experience if you don't have a million tabs open.

  6. How much bandwidth will I use watching a clip on 9jumpin?

    Streaming videos almost always count towards your download limit – that's true whether they're on 9jumpin, YouTube or somewhere else.

    A 22-minute TV show (the length of a half-hour without the ads) will take about 300MB, or a third of a gig (GB). A 42-minute show (TV hour) will take about 600MB. We stream at a lower quality if your connection is a bit slower, so it might be less

  7. Why do I have to watch ads?

    We think you should be able to watch your shows online for free, so we sell some video and banner ads instead of charging people to use 9jumpin. We think it's a far better way to cover costs than asking you for money.

  8. Why are my favourite TV shows not on 9jumpin?

    We want to get all the shows we can on 9jumpin. Some shows are harder to get online rights for than others, but we're working on all of it. If there's something you really want that's not there, let us know and we'll do our best to make it happen.

  9. Why do I keep getting a message saying "this clip is not available" in my area?

    You can only watch our content if you are currently in Australia. If you're in Australia and you're getting this message, it's because your IP address looks like it's overseas. Please check your time zone setting on  your PC or IOS device and make sure that it is set to  an Australian time zone and then try to play the video again.

  10. Why do I only see the loading symbol where the video should be?

    You might have a security measure that's blocking the video. Add the 9jumpin site and app to your firewalls list of trusted sites. If you use parental controls, add it there as well. The loading symbol will also be there while the video's actually loading.

  11. I have a fast broadband connection, why am I still having issues?

    There could be a couple of things going wrong. High-traffic times of day can mean slower speeds. For people with ADSL, proximity to the telephone substation can be an issue. If there are a few of you sharing a single connection through a modem or router, that can also affect speed. If your wireless connection is dropping in and out, that can cause issues as well.

  12. Where can I find out more information about the show I'm watching?

    Here

  13. When can I find out when a show is airing on TV?

    Here

  14. I am trying to watch videos and it doesn't work. What could be the problem?

    Many browsers and security programs include "ad-blocking" protection. If you are experiencing problems playing video go through your security programs currently running and check & disable any ad-blocking or web blocking features.

  15. Why is my video not loading?

    You may have AdBlock software running on your particular browser which prevents the video from playing. Please check your browser settings and, if you have an ad blocker selected you will need to disable it to watch video.

  16. I can't watch my show because of "content licence restrictions". What does this mean?

    We have contracts with all our show providers and, unfortunately, we cannot put all our shows online yet. We are working hard to get as many shows as we can for you to view whenever you want to, where ever you want to. As mentioned in the first FAQ answer, overseas shows are subject to digital rights management (DRM) which restricts when and where they can be viewed.

  17. What does "DRM" mean?

    Digital rights management (DRM) is an approach to copyright protection for digital content. We have DRM to ensure that we can bring you your favourite shows on a range of devices.

App FAQs

  1. Do I have to pay for the 9jumpin app?

    Nope. 9jumpin is FREE.

  2. What devices is the 9jumpin app available on?

    9jumpin is available on iPhone and iPad.

  3. Why can't I get it on my Android phone or tablet?

    We're working on it. Watch this space.

  4. Where do I download the app?

    Here.

  5. What does the reminder do?

    You can set reminders and we'll let you know five minutes before your show is on the TV. If you use 9jumpin on both iPhone and iPad, log in and we'll sync your reminders so you don't miss anything.

  6. Are there show pages available for shows on networks outside of Channel 9?

    At the moment the extra content is just for Channel 9 shows.

  7. Can I get 9jumpin if I am overseas?

    You can only get 9jumpin if you've got an Aussie App Store account and our video content is restricted to Australia. The good news is we provide a lot of other content including show casts, bios and pictures that will be available even when you travel.

  8. Why can't I hear any sound on the video I am watching?

    Is the mute button on? We make that mistake too!

  9. The live poll results in the show page are different to what they are showing on TV?

    We get poll votes around the clock. You might need to refresh the poll data for up-to-the-minute results. To do this, just pull down on the panel where the poll is featured.

  10. I am trying to watch a video but all I can see is the loading symbol?

    Some videos will take longer to get started than others. But if it takes longer than a minute, to load, check your Wi-Fi connection or 3G to make sure you are connected. If this doesn't fix it, please drop us a line via the feedback form.

  11. Why is my tweet from 9jumpin not showing up in the show Twitter feed?

    It could be one of a couple of things. First off, please make sure you don't use any naughty words as these tweets will be blocked from the feed! Some shows on 9jumpin only feature tweets from the cast or hosts of the show, but your tweet will still be part of the online discussion as long as you use the right #hashtag.

  12. Ads are repeating while I view a program – how do I stop this?

    Please report this via our feedback form as we are trying to eliminate this.

  13. Did you guys know how great 9jumpin would be once you're up and running on it?

    We had an inkling. Thanks!